Responsible Gaming
Gambling Should Be Entertainment
At Pilgrim400, we want you to enjoy betting as a form of entertainment. Gambling should never be viewed as a way to earn money or solve financial problems. It's important to only bet what you can afford to lose and to maintain control over your gaming activities.
We're committed to promoting responsible gambling and supporting players in the UK and beyond.
Age Verification
Gambling in the UK is strictly regulated and only available to individuals aged 18 years or older. If you are under the legal gambling age in your jurisdiction, you must not participate in any gambling activities.
William Hill and all affiliated operators verify age during account registration to comply with UK Gambling Commission regulations.
Warning Signs of Problem Gambling
Please be aware of the following warning signs that may indicate problem gambling:
- Gambling with money intended for essential expenses (rent, bills, food)
- Chasing losses by gambling more to recover money you've lost
- Spending more time or money gambling than planned
- Hiding your gambling activities from friends or family
- Feeling anxious or irritable when trying to stop or reduce gambling
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money to finance gambling activities
- Neglecting work, study, or relationships due to gambling
- Failed attempts to cut down or stop gambling
- Lying about the time or money spent gambling
If you recognise any of these signs in yourself or someone else, it's important to seek help immediately.
Self-Help Tools & Player Protection
William Hill and most UK-licensed operators provide tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Cap the amount you're willing to lose over a set period
- Spending Limits: Set overall spending restrictions across all gambling activities
- Reality Checks: Receive notifications at regular intervals reminding you how long you've been gambling and how much you've spent
- Time-Out: Temporarily suspend your account for a cooling-off period (typically 6 months)
- Self-Exclusion: Permanently or temporarily close your account if you feel you've lost control
These tools are available through your account settings on William Hill's website. Use them proactively to manage your gambling responsibly.
Support & Help Organizations
If you're struggling with gambling, confidential support is available from these trusted organisations:
United Kingdom
-
GamCare — Free, confidential support and counselling for problem gambling
www.gamcare.org.uk
Phone: 0808 8020 133 (free, confidential) -
GamStop — The UK's National Self-Exclusion Scheme (multi-operator self-exclusion tool)
www.gamstop.co.uk
Excludes you from all UK-licensed gambling operators for a period of your choice (6 months to 5 years) -
Gamblers Anonymous — Free peer support groups across the UK
www.gamblersanonymous.org.uk
International Support
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Australia: Gambling Help Online
www.gamblinghelponline.org.au -
Canada: Responsible Gambling Council
www.responsiblegambling.org -
United States: National Council on Problem Gambling
www.ncpgambling.org -
Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
All of these organisations offer free, confidential advice and support. There is no shame in seeking help — problem gambling is a recognised issue and professional support can make a real difference.
If You Need Help
If you're worried about your gambling or that of someone close to you, please don't hesitate to reach out for support. Trained advisors are available 24/7 to provide confidential help.
Remember: seeking help is a sign of strength, not weakness. The organisations listed above have helped thousands of people regain control of their gambling.
Your wellbeing is our priority. Pilgrim400 is committed to promoting responsible gambling in partnership with William Hill and UK-licensed operators.
Regulatory Information
William Hill is licensed and regulated by the UK Gambling Commission. For more information about gambling regulation in the UK, visit www.gamblingcommission.gov.uk.
If you wish to lodge a complaint about an operator's compliance with responsible gambling standards, you can contact the Gambling Commission directly.